You can find email addresses and contact details for different departments on our contact page.

 

The video content is encoded using Adobe Flash. You need to have the latest version of the FLASH PLAYER installed on your computer. If your computer is more than 2 years old then use the following link to download and install the free flash player. www.adobe.com/flashplayer.

 

Flash video is the same video format you would find on most video blogging and social network sites such as www.youtube.com. If after you have installed the flash player you are still not able to access the video content then please try to view video content on www.youtube.com. It is possible that your security settings on your computer are blocking flash video.

 

If you can access video on www.youtube.com then please email support@dfctv.co.uk with a description of the problem and the video you are trying to watch. If you have paid for the download then an invoice number would also help.

 

This problem is due to a setting on your own computer this is not storing your details when you login. If you are running some kind of internet security software it may be worth disabling that and trying again.

 

You can also try adding the website to your safe list on your internet browser. The following steps will detail how to do this for Internet Explorer. If you are using another browser then please add www.dfctv.co.uk to your Cookie Safe List.

 

1. Open up Internet Explorer.

2. Click on TOOLS.

3. Click on INTERNET OPTIONS. You will then see a screen like Picture 1.

4. Click on the PRIVACY tab. You will then see a screen like Picture 2.

5. Click ont he button that is titled SITES. You will then see a screen like Picture 3.

6. Type in www.dfctv.co.uk into the box and click on ALLOW.

7. Click OK. The window will now close.

8. Click OK again and the window will now close.

9. Close Internet Explorer and open it up again.

10. Try logging into the website again. You should be able to login and view the clips for free.

 

If you still cannot login then please email support@dfctv.co.uk with the email address and password you used to register.

 

Picture 1

Picture 2

Picture 3

 

If you have chosen to pay by Standing Order then you need to download and complete the Standing Order form and send this to the address on the form. We will then activate your DFCTV account. You can download a Standing Order form by clicking here and sending it to CLUB DUNDEE, Dens Park Stadium, Sandeman Street, Dundee, DD3 7JY.

 

Once your application has been approved you will receive an email confirming this along with yor login details. As soon as you have received this email then you are free to start using the website as a member.

 

If you have not received your email with 10 days of your application being submitted then please email accounts@dfctv.co.uk

 

 

If you are already a Club Dundee member you can register your details on the site now and your account will be activated. If you need to know the web address for activation then please email accounts@dfctv.co.uk and we will email you the link once we match your details to our records. You must register via the link rather than the usual process on the site, so you can avoid the payment stage of the process.  

 

Club Dundee use a third party payment provider called PROTX (www.protx.co.uk). If you are having difficult with your card then please contact PROTX direct or your issuing bank/building society.

 

 

Please email support@dfctv.co.uk with all of the information that was requested in the form and we will try and manually add you to the system.

 

 

If you are experiencing problems that are not listed above then please email support@dfctv.co.uk with a detailed explanation of the problem you are having including any error message you see on screen. It is also helpful if you can include the steps you took just before the problem occured.

 

 

DFC TV aim to respond to all queries within 24 hours, however please give 36 hours before resubmitting your request.